Equipment Return/RGA Request

Please fill out the RGA form to request authorization to return equipment purchased through Gerster Equipment Company. You will be notified of the status of the RGA via email within 2 business days. The email with RGA Number must be included with the items to be returned.

For more information on the RGA Process, check out our RGA FAQs.

For warranty item return, please fill out the Warranty Parts Return Form.

If the unit you want to return has been installed, do NOT fill out an RGA. Contact Mark Sommers ([email protected]) for further instructions.

Dealer Name*

Dealer Contact Name*

Dealer Email Address*

PO/Job Name* (one PO/Job Name per RGA Request)

Model Number 1*

Serial Number 1 (If applicable)

Model Number 2

Serial Number 2 (if applicable)

Model Number 3

Serial Number 3 (if applicable)

Model Number 4

Serial Number 4 (if applicable)

Model Number 5

Serial Number 5 (if applicable)

Status of All Equipment Listed Above For Return*

	New & Unused in Original Packaging
	Damaged (unit was NOT installed, damage was found upon initial inspection. List description of damage in Reason for Return below)

Reason for Return/Description of Damage*

Main Office
90 Curtwright Drive, Suite 7
Williamsville, NY 14221
716-650-4887

Syracuse Branch
101 Oliva Drive
Syracuse, NY 13211
315-373-0332

Buffalo Parts Store

90 Curtwright, Suite 4
Williamsville, NY 14221
716-458-1118