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About US
Gerster Equipment Company, founded in 1995, is the Trane distributor for Western and Central New York and Northwest Pennsylvania. Our goal is to offer our dealer network superior product, business, sales, marketing, and technical resources and training, while adding value to the business relationship. We pledge to make it easy to do business with us, and to continuously train and develop our employees and dealer network.
We have not stopped our business during the COVID-19 pandemic. All GEC locations are currently open with normal business hours. We are constantly monitoring Coronavirus (COVID-19) information from the government and health authorities. Our top priority remains the health and wellbeing of our employees, customers, and vendor partners. For more operational changes and updates, please click here.
GERSTER EQUIPMENT COMPANY
CUSTOMER SERVICE PLEDGE
- We pledge to answer the phone in a courteous and professional manner, ready to assist you.
- We pledge to return all phone calls within 2 business hours if we are available. If we are not available, we will inform you on our cell phone message so you can contact another member of the Gerster Equipment Company team. Our first priority is to take care of our customers.
- We pledge to always do our best for you, to not just settle for the easy answer, but to explore all options and get you the best answer. The outcome may not always be the exact outcome that we all desire, but you can be assured that we will have done everything in our power to assist you.
