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About US
We are proudly Celebrating our 25th Anniversary!
Gerster Equipment Company, founded in 1995, is the Trane distributor for Western and Central New York and Northwest Pennsylvania. Our goal is to offer our dealer network superior product, business, sales, marketing, and technical resources and training, while adding value to the business relationship. We pledge to make it easy to do business with us, and to continuously train and develop our employees and dealer network.
We have not stopped our business during the COVID-19 pandemic. We have adjusted our in-person meetings with dealers to being virtual, and we have utilized the opportunity to bring new benefits of customer service to our dealers.
Gerster Equipment Company
Gerster Equipment Company
Syracuse Parts Store/Warehouse
101 Oliva Drive
Syracuse, NY 13211
Gerster Equipment Company
Buffalo Parts Store/Warehouse
90 Curtwright Drive, Suite 4
Williamsville, NY 14221
Gerster Equipment Company
Customer Service Pledge
- We pledge to answer the phone in a courteous and professional manner, ready to assist you.
- We pledge to return all phone calls within 2 business hours if we are available. If we are not available, we will inform you on our cell phone message so you can contact another member of the Gerster Equipment Company team. Our first priority is to take care of our customers.
- We pledge to always do our best for you, to not just settle for the easy answer, but to explore all options and get you the best answer. The outcome may not always be the exact outcome that we all desire, but you can be assured that we will have done everything in our power to assist you.
Our goal is to make it easy to do business with Gerster Equipment Company, and to offer you superior product, business, sales, marketing, and technical resources and training.
If at any time you do not feel that we are living up to our customer service pledge, please contact our President, Paul Mikida, at 716-818-6302. The only way we can be sure we are maintaining our customer service standards is to get feedback from you when we fall short.
Thank you for your business.
