We continue to monitor information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Our top priority remains the health and wellness of our employees, customers and vendor partners.

We remain committed to providing safe and dependable services to our customers.

For more than a year, we have made changes to our policies and procedures to keep the health and well-being of our customers and employees as our top priority. Recently, the Centers for Disease Control (CDC) updated their guidelines as it relates to wearing face coverings. As we have throughout the pandemic, we are adjusting our company policies based on the guidance of the CDC and New York State.

In our Williamsville branch located in Erie County, face coverings are required, regardless of vaccination status, due to the county mask mandate put into effect on November 23, 2021.

In our Syracuse branch, “fully-vaccinated” customers, employees and vendors will be permitted in our facilities without a face covering. In general, people are considered “fully vaccinated” beginning two weeks after their second dose in a two-dose series such as Pfizer and Moderna or two weeks after a single-dose vaccine such as Johnson & Johnson’s Janssen vaccine. While we will not require proof of vaccination status, we will continue to request that non-vaccinated customers wear face coverings in our locations. Updated signage will be posted at all of our locations. 

We will also follow our already-established COVID-19 prevention measures including social distancing, sanitizing, etc. within all our facilities.

We sincerely thank you for your cooperation and partnership 

We are taking the following precautions in accordance with our NYS Safety Plan to reduce exposure to the Coronavirus (COVID-19).

  • Everyone is to sanitize their hands upon entry to any of our buildings, and before and after touching shared surfaces.
  • We have welcomed visitors back into our buildings, but we ask that you please follow our hand sanitizing, face covering, and social distancing procedures. We also ask that you do not enter our buildings if you have symptoms of COVID-19, a positive test result,  have been in close or proximate contact with someone who has tested positive or has experienced symptoms.

We are mindful that the situation may continue to change. We will continue to keep you updated with our procedures as necessary.

For more information about the Coronavirus COVID-19, you may visit:

Dealer Resources

Click HERE for a Trane Infographic which covers topics that are top-of-mind with dealers. 

Click HERE for a Playbook for Contractors, published by ServiceTitan, which includes best practices shared from contractors who are continuing to see success during the pandemic

Click HERE for a Comprehensive Guide: HVAC Service Calls During COVID-19 from The ACHR News

Click HERE for information about the Payroll Protection Flexibility Act

Main Office
90 Curtwright Drive, Suite 7
Williamsville, NY 14221


Syracuse Branch
101 Oliva Drive
Syracuse, NY 13211


Buffalo Parts Store
90 Curtwright, Suite 4
Williamsville, NY 14221